Phan Thanh Tam
Vietnam is a developing country; human resources play a significant role. The booming industrial revolution of 4.0. technology is an essential factor in all fields. However, human resource management (HRM) of banking activities is a critical factor. Human resource management is the cause of success or failure in business operations. The primary goal of any organization is to use human resources to achieve its goals effectively. Therefore, the paper aims to determine the HRM factors influencing the bank service quality of commercial banks, and the sample had 800 staff of commercial banks. Data collected from December 2019 to May 2020. The paper's findings have the HRM factor affecting the bank service quality of commercial banks with a significance level of 0.01.